Call Recording records telephone conversations over public switch telephone networks (PSTN) or voice over internet protocol (VoIP) on a digital audio file format for recording and playback. Market Communications can provide call recording solutions which include call logging and tracking, which record details about the call in addition to the actual voice conversation.
IP Systems are a group of technologies which deliver voice communications and multimedia sessions over Internet Protocol (IP) networks. These systems in IP Turret Systems (Dealerboards), IP Private Branch Exchanges (IP PBX), IP Telephony and IP Call Recoding.
A private branch exchange (PBX) is a telephone exchange or switching system that provides intercommunication between a large number of telephone stations in and permits the shared use of these lines between all stations in the organization. Key features of a PBX include: Automated directory services, call forwarding, call logging, call transfer, conference calling, do not disturb, voicemail, and welcome message.
Turrets, unlike typical phone systems, have a number of features, functions and capabilities specifically designed for the needs of financial and energy traders, healthcare and command and control operations. IP technologies along with IP turrets have transformed communications for users by communications that include, in addition to traditional voice calls, presence-based communications, unified communications and messaging, instant messaging (IM), chat and audio/video conferencing.